At Nemco, our main priority is you, our customer. More than just words, this is our promise. We are committed to delivering the service you need to be successful and our business philosophy is built on customer satisfaction. We believe the following eight rules of customer service sets us apart:

  1. Customers are the most important people in our business.
  2. Customers are not dependent upon us; we are dependent upon them.
  3. Customers do us a favour when they call; we are not doing them a favour by serving them.
  4. Customers are not an interruption of our work; they are the purpose of it.
  5. Customers are partners in our business; not outsiders.
  6. Customers are not someone to argue or match wits with.
  7. Customers are people who bring us their wants; it is our job to fill those wants.
  8. Customers are deserving of the most courteous and attentive treatment we can give.